These are the world’s finest massive airports for buyer expertise


Editor’s Notice: Join Unlocking the World, CNN Journey’s weekly publication. Get information about locations opening, inspiration for future adventures, plus the newest in aviation, food and drinks, the place to remain and different journey developments.


There’s far more to an airport than the mechanics of getting from level A to level B, and the very best airports put loads into making passengers’ journeys as seamless and nice as attainable.

The Airport Service High quality Awards, introduced on Monday, acknowledge the world’s finest airports for buyer expertise.

Among the many most adorned amongst mega-airports dealing with greater than 40 million passengers yearly is Rome’s Fiumicino, which along with incomes an award for total high quality additionally acquired recognition for being clear and pleasing with devoted employees.

Singapore’s Changi Airport additionally acquired extra honors for its devoted employees and passengers’ ease in navigating the hub. The airport in Istanbul acquired honors for being clear and pleasing along with its award for total high quality.

Singapore Changi Airport is one of the world's best large airports, and it earns high marks for its dedicated staff and its ease of navigation.

The commerce group Airports Council Worldwide and journey know-how firm Amadeus decide award winners primarily based on passenger surveys gathered on the airport on the day of journey. In 2022, some 465,000 surveys have been collected.

The surveys take a look at 30 elements together with check-in, ease of navigation, buying and eating choices.

“The ASQ program not solely measures and benchmarks, but additionally gives airports of all sizes with a possibility for continuous studying and enchancment to achieve new heights in buyer expertise excellence,” stated Luis Felipe de Oliveira, director basic of ACI World, in a press release.

Of the 69 airports that acquired ASQ awards for total high quality, 24 are in Europe, 22 within the Asia-Pacific area, 11 in North America, 5 in Latin America or the Caribbean, 4 in Africa and three within the Center East.

There’s not a singular winner in a area or airport measurement bracket; awards got to the highest 20% of airports in every measurement and area class.

ACI additionally launched 4 new classes this yr: airports with probably the most devoted employees, best airport journey, most pleasing airport and cleanest airport.

Awards within the new classes went to airports with scores within the prime 5% for every area.

Rome's Fiumicino earned honors for its dedicated staff and for being clean and enjoyable.

The brand new “most pleasing” class seems at vacationers’ impressions of buying and eating choices, the consolation of gate areas, leisure and leisure choices and ambiance.

In complete, 75 airports around the globe acquired awards.

Listed below are the leads to choose classes:

These are the world’s finest airports within the prime two rungs for highest passenger quantity, grouped by area:

Greatest airports with over 40 million passengers yearly

• Chhatrapati Shivaji Maharaj Worldwide Airport; Mumbai, India
• Indira Gandhi Worldwide Airport; Delhi, India
• Guangzhou Baiyun Worldwide Airport, China
• Shanghai Pudong Worldwide Airport, China
• Shenzhen Bao’an Worldwide Airport, China
• Singapore Changi Airport
• Aeroporto di Roma-Fiumicino, Italy
• Istanbul Airport, Turkey
• Dallas Fort Value Worldwide Airport, Texas, USA
• San Francisco Worldwide Airport, California, USA

Istanbul Airport in Turkey is among the best in the world for customer experience.

Greatest airports with 25 to 40 million passengers yearly

• Gimpo Worldwide Airport; Seoul, South Korea
• Beijing Daxing Worldwide Airport, China
• Athens Worldwide Airport, Greece
• Palma de Mallorca Airport, Spain
• Zurich Airport, Switzerland
• Detroit Metropolitan Wayne County Airport; Michigan, USA
• Minneapolis/St Paul Worldwide Airport; Minnesota, USA

These are the airports in all areas and passenger quantity classes that earned ACI’s new “most pleasing” awards:

• Aeroporto di Roma-Fiumicino, Italy
• Istanbul Airport, Turkey
• Kuala Lumpur Worldwide Airport, Malaysia
• Beijing Daxing Worldwide Airport, China
• Sultan Hasanuddin Worldwide Airport; Makassar, South Sulawesi, Indonesia
• Yogyakarta Worldwide Airport; Java, Indonesia
• Belgrade Nikola Tesla Airport, Serbia
• Milan Bergamo Airport, Italy
• Ankara Esenboga Airport, Turkey
• Quito Worldwide Airport, Ecuador
• Queen Alia Worldwide Airport; Amman, Jordan
• William P. Pastime Airport; Houston, Texas, USA
• Dakar Blaise Diagne Worldwide Airport, Senegal
• Skopje Worldwide Airport, Macedonia
• Guayaquil Worldwide Airport, Ecuador
• Greenville-Spartanburg Worldwide Airport; South Carolina, USA
• Pattimura Worldwide Airport; Ambon, Maluku Province, Indonesia
• Fort McMurray Worldwide Airport; Alberta, Canada

The standard report seems at airports throughout areas in groupings associated to the variety of passengers they serve. Listed below are the entire North American airports that earned Airport Service High quality awards for total high quality:

Minneapolis/St Paul International Airport ranks among the world's top airports handling 25 to 40 million passengers per year.

Greatest North American airports in all passenger quantity classes, from massive to small:

• Dallas Fort Value Worldwide Airport
• San Francisco Worldwide Airport
• Detroit Metropolitan Wayne County Airport
• Minneapolis/St Paul Worldwide Airport
• San Jose Mineta Worldwide Airport
• Indianapolis Worldwide Airport
• Milwaukee Mitchell Worldwide Airport
• Louis Armstrong New Orleans Worldwide Airport
• Gerald R. Ford Worldwide Airport; Grand Rapids, Michigan
• Greenville-Spartanburg Worldwide Airport
• Fort McMurray Worldwide Airport; Alberta, Canada